GLPI is an open-source ITSM platform that centrally manages IT asset management, helpdesk processes, inventory tracking, and operations management. It enables organizations to manage devices, software, licenses, tickets, and user requests from a single platform.
In organizations, computers, servers, network devices, software, and user requests are often managed through different systems. This situation causes inventory confusion, tracking difficulties, and inefficiency in operational processes. While IT teams are forced to manually track device inventory, license management, ticket processes, and user requests, managing the processes becomes difficult due to lack of visibility and a scattered structure. The increasing number of devices, user requests, and operational workload reveal the need for a centralized, scalable, and manageable ITSM platform.
Manages all IT assets on a single platform.
Tracks device, user, and ticket processes.
Reduces manual operational workload.
Offers an extensible architecture that adapts to enterprise structures.
GLPI centrally manages IT processes such as computers, servers, network devices, software, and user requests. Thanks to its helpdesk and ITSM structure, requests, inventories, and operational processes are gathered under a single platform. Network discovery, automated inventory collection, and device tracking can be performed via FusionInventory and other integrations. Thanks to its modular plugin structure, the platform can be customized and extended according to organization needs. It increases the visibility of IT operations with role-based authorization, reporting mechanisms, and a centralized dashboard structure.
GLPI supports the continuous optimization of inventory, ticket, and service management processes by analyzing IT operational workflows.
Provides centralized visibility by gathering IT assets under a single platform.
Provides operational efficiency by managing user requests with priority and status-based processes.
Accelerates inventory processes by automatically detecting devices on the network.
Integrates easily with existing corporate systems thanks to its plugin-based modular structure and REST API support.
